Why Does It Seem the Shipping Costs are too much?

We at Pure Beaver Hat Supply want you to know that we are aware of some orders (carts) having a shipping cost that is unusually high.

Why?

To keep costs down for our valued customers, we utilize multiple boxes of different sizes depending on the products that need to be shipped.

Our eCommerce platform, Shopify, seems unable to handle this simple task. This platform defaults to using a default size box sometimes and other times the system chooses correctly.

What has the eCommerce platform said?

We have reached out to the eCommerce platform and they do not seem to want to do anything about it except to "take feedback" on the matter, and we have provided feedback many many times.

What are we doing about it?

While we continue to look for a more permanent solution,

• rest assured that all orders are being scrutinized and
• overcharges for shipping are and will continue to be refunded back to your original payment method with
• a refund confirmation notification sent.

So go ahead and place that order, but please remember differences in time zones, and rush orders / all orders which could be affected by other issues in the world.

Please fully understand we are not the the US Post Office or chosen carrier service and any complaints regarding Priority mail or US mail services in general, those need to be addressed with the US Posatal Service directly. We do NOT refund shipping because the US mail was late. Thank you for understanding that situation.

INSURANCE DISCLAIMER

IF you require FULL VALUE INSURANCE on high value shipments WE can add that into your order's shipping cost when fufilling the order which will significantly increase the shipping cost. THIS IS NOT CAPTURED AT CHECK OUT

Upon your request would add the insurance amount and invoice you directly for the Insurance amount only, and with full transparency being a screen shot of the actual costs in that check out.

WHY  BECAUSE it is not an option at the consumer side of Shopify to elect full value insurance nor is it collected by shopify in the check out process. IT MUST BE ADDED 

YOU must request for us to add full value insurance to your order, in order for it to be eligable for replaced merchandise if lost or damaged by the carrier.

-Pure Beaver Hat Supply