We have a 3 day return policy, which means you have 3 days after receiving your item to request a return.

Note ALL SALES FINAL for products or services when using Shop Pay Installments from Shopify.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Buyer's remorse is not accepted. All colors are subject to individual interpretation.

To start a return, you can submit an online return request or you can contact us at purebeaverhatsupply@gmail.com.

If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted, costs incurred for unaccepted returns remains with the purchaser.
You can always contact us for any return question at purebeaverhatsupply@gmail.com.

Damages and Issues:
Use caution, and do NOT slice your box open! Possible damage to your order can result. We would not be responsible for that situation. Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that we do inspect every felt for quality assurance during order fulfilment. Note ALL SALES FINAL for products or services when using Shop Pay Installments from Shopify.

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned, ie., blank hat liners, special projects, customizations, branding, sweatbands, ribbon, etc. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.  Note ALL SALES FINAL for products or services when using Shop Pay Installments from Shopify. Including items listed as "Sale", "On Sale", or with similar wording.

Exchanges:

No exchanges will be made unless the item is defected. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Note ALL SALES FINAL for products or services when using Shop Pay Installments from Shopify.

Discounts (Tos details):

Discounts generally do not combine. Our eCommerce cart system will keep track of discounts and will automatically combine them if it is eligible. Again, discounts do not combine in general.

*Shipping Disclaimer* All international shipments are declared at full value and any applicable duties & taxes required by the recipient’s government are the sole responsibility of the receiver for payment. Any shipment returns to P.B.H.S. will have Full deductions made in the event of any refund being applied. We are not responsible for loss or damage of underinsured items shipped domestically or internationally.